Skip to Main

Shipping & Returns

Last Updated: June 15, 2026

At KJM Labs, we want your workspace to be perfectly shaded. Since our products are engineered specifically for the MacBook Pro 14″, please review our global shipping and return policies below.

1. Global Shipping Information

All orders are dispatched from our fulfillment center in Tallinn, Estonia.

  • Processing Time: Orders are typically processed and handed to our carrier partners within 1–2 business days.
  • Shipping Zones: We ship to the EU, UK, USA, Canada, Australia, and select international destinations.
  • Tracking: Once dispatched, you will receive an automated email from KJMLabs with your tracking number and a link to follow your parcel’s journey.
  • Customs, Duties & Taxes (Non-EU Customers): For orders delivered outside the European Union, you are the Importer of Record. You are strictly responsible for handling and paying all local import duties, VAT, customs tolls, local taxes, and any administrative clearance fees imposed by your country.
    • Please Note: If a package is refused due to unpaid customs fees, we will deduct the cost of the return shipping and any incurred fees from your refund once the item reaches us.

2. Compatibility Warning

Important: The KJM Labs Shade is designed exclusively for the MacBook Pro 14″ model. Please verify your laptop model before completing your purchase. If you accidentally order for an incompatible model, you may return the item according to the policy below, but the customer will be responsible for all return shipping costs to Estonia.

3. Returns (14-Day Satisfaction Guarantee)

We offer a 14-day return window to all our customers worldwide.

  • The Window: You have 14 days from the date of delivery to notify us of your intent to return.
  • Condition: To be eligible for a full refund, the shade must be returned in original, resalable “as-new” condition with all original packaging. Items that show signs of use, scratches, or adhesive wear cannot be fully refunded.
  • How to Start a Return: Email info@kjmlabs.com with your order number to receive the correct return authorization and address.

4. Return Shipping Costs

  • Standard Returns: If you are returning the item because you changed your mind or ordered for the wrong laptop model, the customer is responsible for the cost of return shipping to Estonia.
    • Recommendation: We highly suggest using a tracked shipping service, as we cannot issue a refund for items lost in transit back to us.
  • Defective or Incorrect Items: If the product arrives damaged or we sent the incorrect item, we will provide a pre-paid return label or fully reimburse your return shipping costs.

5. Damaged or Defective Items

We inspect every product before it leaves our office. However, if your package arrives damaged:

  1. Take a photo of the packaging before opening it.
  2. Take a photo of any damage to the product itself.
  3. Contact us within 48 hours of delivery at info@kjmlabs.com. We will ship a replacement immediately at no additional cost to you.

6. Refunds

Once your return is received and inspected at our Tallinn hub, we will process your refund.

  • Method: Funds will be credited back to your original payment method via Stripe.
  • Timeline: Most banks process these refunds within 5–10 business days.

Exclusions: Original shipping charges are non-refundable for non-defective returns.